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General Terms & Conditions

Regulations of the Sativa Poland online store

Store CBD flowers, CBD oils

Determining, among others rules for concluding sales contracts through a store containing the most important information about the Seller, store and consumer rights.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the store
§ 5 Payments
§ 6 Order processing
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Annex No. 1: Model withdrawal form

§ 1 DEFINITIONS

Working days - days from Monday to Friday, excluding public holidays.
Account - a free Store function (service provided electronically) regulated by separate regulations, thanks to which the Buyer may set up his individual Account in the Store.
Consumer - Consumer within the meaning of the Civil Code.
Buyer - any entity Buyer in the Store.
Regulations - these regulations.
Store - Sativa Poland online store CBD flowers, CBD oils run by the Seller at https://sklepsativa.pl.
Seller - SATIVA POLAND LIMITED LIABILITY COMPANY with its registered office at ul. Fr.. Jerzego Popiełuszki 11, 32-050 Skawina, entered into the National Court Register - the Register of Entrepreneurs by the REGION COURT FOR KRAKÓW ŚRÓDZIEŚCIE IN KRAKÓW, XII FACULTY OF ECONOMY OF THE NATIONAL COURT REGISTER, under the number KRS 0000727972, NIP 9442259 REGON No.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Fr.. Jerzego Popiełuszki 11, 32-050 Skawina
  2. E-mail address: biuro@sativa-poland.pl
  3. Phone: 791822209

§ 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Store you need:
A device with internet access
A web browser that supports JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.


§ 4 SHOPPING IN THE STORE

  1. The prices of goods visible in the Store are total prices for the goods, including VAT.
  2. The Seller notes that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery.
  3. The goods selected for purchase should be added to the basket in the Store.
  4. Then, the Buyer chooses from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.
  5. The order is placed when the content is confirmed and the Buyer accepts the Regulations.
  6. Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
  7. The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
  8. The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing their data with every possible order.
  9. By accepting the terms and conditions when you place an order, you declare that you know the hemp law in force in your country and accept full responsibility for the products ordered. You are accepting full responsibility for your order. You are are agreeing to accept full responsibility for your order once it leaves our facility.


§ 5 PAYMENTS

  1. You can pay for your order, depending on the Buyer's choice:
    1. By ordinary transfer to the Seller's bank account.
    2. With a payment card:
      Visa
      Visa Electron
      MasterCard
      MasterCard Electronic
      Maestro

    3. By card or cash when picking up your personal good.
  2. If the Buyer chooses to pay in advance, the order must be paid within 2 Business Days of placing the order.
  3. The seller informs that in the case of some payment methods, due to their specificity, payment of the order by this method is possible only immediately after placing the order.
  4. The Buyer by making purchases in the Store accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.


§ 6 ORDER COMPLETION

  1. The seller is obliged to deliver the goods without defects.
  2. The term of the contract is indicated in the store.
  3. In the event that the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after payment.
  4. In a situation where, under one order, the Buyer purchased goods with different delivery dates, the order will be processed within the time limit applicable to the goods with the longest delivery time.
  5. Goods are delivered only within the territory of the Republic of Poland.
  6. Goods purchased in the Store are delivered depending on which method of delivery the Buyer has chosen:
    Through a courier company

  7. The buyer may pick up the goods in person at the company's headquarters during its opening hours.
  8. If the Buyer chooses personal collection, the goods will be ready for collection by the indicated date of order completion, and if the Seller has indicated the date of sending the goods - by this date.


§ 7 RIGHT TO WITHDRAW FROM AN AGREEMENT

  1. The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The deadline to withdraw from the contract expires after 14 days from the day.
    1. In which the consumer came into possession of the goods or in which a third party other than the carrier andindicated by the consumer came into possession of the goods.
    2. In which the consumer came into possession of the last of the things or in which a third party, other than the carrier and indicated by the consumer, came into possession of the last of the things in the case of a contract requiring the transfer of ownership of many things that are delivered separately.
    3. Conclusion of the contract - in the case of a contract for the supply of digital content.
  3. In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
  4. The consumer may use the model withdrawal form at the end of the Regulations, but it is not mandatory.
  5. To meet the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

EFFECTS OF WITHDRAWING FROM THE CONTRACT

  1. In the event of withdrawal from the contract, the Seller returns to the Consumer all payments received from him, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual delivery method offered by the Seller), immediately, and in any case not later than 14 days from the day on which the Seller was informed about the consumer's decision to exercise the right of withdrawal.
  2. The Seller shall refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in any case the Consumer will not incur any fees in connection with this return.
  3. The seller may withhold reimbursement until receipt of the goods or until proof of its return is provided to him, whichever occurs first.
  4. The seller asks you to return the goods to the following address: ul. Fr.. Jerzego Popiełuszki 11, 32-050 Skawina immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the consumer sends the goods back within 14 days.
  5. The consumer bears the direct cost of returning the goods.
  6. The consumer is only responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
  7. If the goods, due to their nature, cannot be sent back by regular mail, the consumer will also have to bear the direct cost of returning the goods. The consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
  8. In the event of a necessity to refund funds for a transaction made by the Consumer by a payment card, the Seller shall refund to the bank account assigned to this payment card.


§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs.
In which the subject of the service is an item subject to rapid deterioration or having a short shelf life.
In which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.
In which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.
In which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.
For delivering newspapers, periodicals or magazines, with the exception of subscription contracts.
In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
For the supply of digital content that is not stored on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.
The right to withdraw from a distance contract is not entitled to an entity other than the Consumer.
§ 9 COMPLAINTS

§ 9 COMPLAINTS

In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods under the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
Submit a price reduction statement
In the event of a material defect - make a statement of withdrawal from the contract
Demand exchange the item for one free of defects
Request removal of the defect
The Seller asks to make a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations.
If it turns out that in order to consider the complaint, it is necessary to deliver the claimed goods to the Seller, the Buyer is obliged to deliver this goods, in the case of a Consumer at the Seller's expense, to the address ul. Fr.. Jerzego Popiełuszki 11, 32-050 Skawina.
If the product has been given an additional warranty, information about it, as well as about its conditions, is available in the product description in the Store.
Complaints regarding the operation of the Store should be directed to the e-mail address provided in § 2 of the Regulations.
The complaint will be considered by the Seller within 14 days.

EXTRAJUDICIAL METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS
In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others with:
Mediation conducted by the appropriate Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
Assistance of the competent field-based amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
Free help from the municipal or poviat Consumer Ombudsman.
The Internet ODR platform is available at: http://ec.europa.eu/consumers/odr/.


§ 10 PERSONAL DATA

The administrator of personal data provided by the Buyer when using the Store is the Seller.
The Buyer's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.
§ 11 RESERVATIONS

It is forbidden for the Buyer to provide illegal content.
Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and to fulfill the order.
Agreements concluded on the basis of these regulations are concluded in Polish.
In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
None of the provisions of these Regulations excludes or in any way limits the consumer's rights under the law.
The provisions regarding the goods shall apply accordingly to digital content, unless the Regulations specify these issues separately.
Annex 1 to the Regulations

Below is a sample withdrawal form from which the Consumer may or may not use:

 


MODEL WITHDRAWAL FROM THE CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)

SATIVA POLAND LIMITED LIABILITY COMPANY
ul. Fr.. Jerzego Popiełuszki 11, 32-050 Skawina
e-mail address: biuro@sativa-poland.pl

- I / We (*) ........................................... .......................... hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) / for the provision of the following services (*) / for the supply of digital content in the form of (*):

.................................................. .................................................. .................................................. .................................................. ............................

.................................................. .................................................. .................................................. .................................................. ............................

.................................................. .................................................. .................................................. .................................................. ............................


- Date of conclusion of the contract (*) / receipt (*) ...................................... .................................................. ..................................

- Name of Consumer (s): ........................................ .................................................. ....................................

- Consumer (s) address: .......................................... .................................................. ..............................................

.................................................. .................................................. .................................................. ............................


.................................................. ...........................................
Consumer Signature
(only if the form is sent in paper version)


Date ............................................

(*) Delete as applicable.

Account Regulations

Account regulations in the Sativa Poland Store CBD flowers, CBD oils

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

§ 1 DEFINITIONS

Account - the free Store function (service) regulated in these regulations, thanks to which the Buyer may set up his individual Account in the Store.
Buyer - any entity Buyer in the Store.
Store - Sativa Poland online store CBD flowers, CBD oils run by the Seller at https://sklepsativa.pl
Seller - SATIVA POLAND LIMITED LIABILITY COMPANY with its registered office at ul. Fr.. Jerzego Popiełuszki 11, 32-050 Skawina, entered into the National Court Register - the Register of Entrepreneurs by the REGION COURT FOR KRAKÓW ŚRÓDZIEŚCIE IN KRAKÓW, XII FACULTY OF ECONOMY OF THE NATIONAL COURT REGISTER, under the number KRS 0000727972, NIP 9442259 REGON No.

§ 2 CONTACT WITH THE SELLER

Postal address: ul. Fr.. Jerzego Popiełuszki 11, 32-050 Skawina
E-mail address: biuro@sativa-poland.pl
Phone: 791822209
§ 3 TECHNICAL REQUIREMENTS

For proper functioning and creating an Account, you need:
Active email account
A device with internet access
A web browser that supports JavaScript and cookies


§ 4 ACCOUNT

Creating an Account is entirely voluntary and depends on the will of the Buyer.
The account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of the order or editing the Buyer's data.
To set up an Account, please complete the appropriate form in the Store.
At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller regarding the operation of the Account on the terms set out in the Regulations.
The Buyer may cancel the Account at any time without incurring any costs.
In order to resign from the Account, please send your resignation to the Seller to the e-mail address: biuro@sativa-poland.pl, which will result in immediate deletion of the Account and termination of the contract in the scope of keeping the Account.
§ 5 COMPLAINTS

Complaints regarding the operation of the Account should be directed to the e-mail address biuro@sativa-poland.pl.
The complaint will be considered by the Seller within 14 days.

EXTRAJUDICIAL METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS
In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may benefit, among others with:
Mediation conducted by the appropriate Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
Assistance of the competent field-based amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
The Internet ODR platform is available at: http://ec.europa.eu/consumers/odr/.
§ 6 PERSONAL DATA

The administrator of personal data provided by the Buyer when using the Store is the Seller.
The Buyer's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.
§ 7 RESERVATIONS

It is forbidden for the Buyer to provide illegal content.
The account maintenance agreement is concluded in Polish.
In the event of important reasons referred to in paragraph 4, the Seller has the right to amend these Account regulations.
Important reasons referred to in paragraph 3 are:
the need to adapt the Store to legal provisions applicable to the Store's operations
improving the security of the service provided
change in the functionality of the Account requiring modification of the Account regulations.
The buyer will be notified of the planned change in the Account regulations at least 7 days before the change is implemented via e-mail sent to the address assigned to the Account.
In the event that the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the e-mail address of the Seller biuro@sativa-poland.pl, which will result in the termination of the Account maintenance agreement at the time the planned change enters into force. or earlier if Buyer makes such a request.
In a situation where the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to terminate the contract in the future.
In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
None of the provisions of these Regulations excludes or in any way limits the consumer's rights under the law.

It is forbidden for the Buyer to provide illegal content.
The account maintenance agreement is concluded in Polish.
In the event of important reasons referred to in paragraph 4, the Seller has the right to amend these Account regulations.
Important reasons referred to in paragraph 3 are:
the need to adapt the Store to legal provisions applicable to the Store's operations
improving the security of the service provided
change in the functionality of the Account requiring modification of the Account regulations.
The buyer will be notified of the planned change in the Account regulations at least 7 days before the change is implemented via e-mail sent to the address assigned to the Account.
In the event that the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the e-mail address of the Seller biuro@sativa-poland.pl, which will result in the termination of the Account maintenance agreement at the time the planned change enters into force. or earlier if Buyer makes such a request.
In a situation where the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to terminate the contract in the future.
In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
None of the provisions of these Regulations excludes or in any way limits the consumer's rights under the law.

 

 

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